Privacy Policy
This Privacy Policy explains how Mattresses 365 collects, uses, and protects your personal data in accordance with UK and EU data protection laws. This policy applies to the entire website, and any updates will be published on this page.
We are committed to protecting your privacy. You can browse our website without providing personal information. However, if you choose to share your details, they will only be used in line with this policy.
What Information We Collect
- Personal details such as your name, address, phone number, and email address to process orders and arrange delivery.
- Information about your preferences, interests, and product needs to help improve your shopping experience.
- Contact details provided for customer service enquiries or follow-up communication (with your consent).
Payment Information: We do not store credit or debit card details. All payments are securely processed via trusted third-party payment providers.
How We Use Your Information
- To process and fulfil your orders
- For internal record keeping
- To respond to enquiries and provide customer support
- To improve our products, services, and website experience
Who We Share Your Information With
We do not sell or rent your personal data. We only share information when necessary to complete your order or where required by law. This may include:
- Delivery partners and courier services
- Suppliers delivering goods directly to your address (Direct Home Delivery)
- Secure payment providers for transaction processing
Analytics & Cookies
We use analytics tools to understand how visitors interact with our website and improve user experience. This includes services such as Google Analytics and advertising platforms.
We also use cookies and similar technologies to track website usage, personalise content, and improve marketing performance. These tools do not identify you personally.
Additionally, we may use behavioural analytics tools (such as heatmaps and session recordings) to improve website functionality and customer experience.
For more information, please view our Cookie Policy.
Data Security
We take data security seriously. All transactions are processed using secure encryption (SSL), ensuring your information is protected.
Payment details are handled via secure external systems and are never stored on our servers. Additional fraud prevention measures may be used during checkout.
External Links
Our website may contain links to third-party websites. These are provided for your convenience, but we are not responsible for the privacy practices or content of external sites. Please review their privacy policies before submitting any personal data.
Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your personal data
We may require proof of identity before processing your request.
Contact Us
If you have any questions about this Privacy Policy or your data, you can contact us:
By Post:
Mattresses 365
Portrack Lane
Stockton-on-Tees
TS18 2RB
By Email:
sales@mattresses365.co.uk