Privacy Policy
This Privacy Policy explains how Mattress365 collects, uses, stores, and protects your personal data in accordance with applicable UK data protection laws. This policy applies to the entire website, and any updates will be published on this page.
We are committed to protecting your privacy and handling your personal information responsibly. You can browse our website without providing personal information. However, if you choose to provide your details when placing an order, contacting us or using our services, your information will only be used in accordance with this Privacy Policy.
We recommend reading this policy carefully so that you understand how we collect and use your personal information.
Who We Are
Mattress365 is responsible for the personal information collected through this website and is committed to ensuring that your information is handled securely and responsibly.
If you have any questions about how we use your personal data, you can contact us using the details provided in the Contact Us section of this policy.
What Information We Collect
Depending on how you interact with our website, we may collect the following information:
- Personal details such as your name, address, phone number, and email address to process orders and arrange delivery.
- Information about your preferences, interests, and product needs to help improve your shopping experience.
- Contact details provided when you contact our Customer Service team with an enquiry or request for support.
- Information relating to your orders, including products purchased, delivery details and relevant customer service communications.
- Technical information about how you use our website, including information collected through cookies, analytics and similar technologies.
Payment Information: We do not store credit or debit card details. All payments are securely processed via trusted third-party payment providers.
How We Use Your Information
We may use your personal information for the following purposes:
- To process and fulfil your orders
- To arrange delivery of your purchases
- To communicate with you about your order or enquiry
- To provide customer service and after-sales support
- For internal record keeping
- To manage returns, refunds and product-related enquiries
- To prevent and detect fraud or other unlawful activity
- To improve our products, services, website and customer experience
- To comply with our legal and regulatory obligations
Lawful Basis for Processing Your Information
We only process your personal information where we have a lawful basis to do so under applicable data protection legislation.
Depending on the circumstances, this may include:
- Contract: Where processing is necessary to process your order, arrange delivery, provide customer service or fulfil our obligations to you.
- Legal obligation: Where we are required to process or retain information to comply with legal, accounting, tax or other regulatory requirements.
- Legitimate interests: Where processing is necessary for purposes such as operating and improving our website, providing customer support, preventing fraud and managing our business, provided these interests do not override your rights and freedoms.
- Consent: Where we have asked for and received your consent to process information for a specific purpose, such as certain cookies or analytics technologies.
Who We Share Your Information With
We do not sell or rent your personal data. We only share information where necessary to provide our services, complete your order, operate our website, protect our business or where required by law.
This may include:
- Delivery partners and courier services
- Suppliers delivering goods directly to your address (Direct Home Delivery)
- Secure payment providers for transaction processing
- Technology and service providers who help us operate our website and business
- Analytics and website performance providers
- Fraud prevention and security service providers
- Professional advisers, regulators, law enforcement authorities or other organisations where we are legally required to do so
Third-Party Services
We use selected third-party service providers to help us operate our website, process payments, arrange deliveries, understand website usage and provide our services.
These providers may process personal information on our behalf where necessary to provide their services to us. We take reasonable steps to ensure that third parties handling personal information provide appropriate levels of security and only use information for the purposes for which it has been provided.
Where appropriate, third-party providers may have their own privacy policies explaining how they handle personal information.
Analytics & Cookies
We use analytics tools to understand how visitors interact with our website and improve user experience. This includes services such as Google Analytics and advertising platforms.
We also use cookies and similar technologies to understand website usage, personalise content where applicable, improve website functionality and measure marketing performance.
Additionally, we may use behavioural analytics tools, such as heatmaps and session recordings, to help us understand how visitors use our website and improve functionality and customer experience.
Where required, we will request your consent before using non-essential cookies or similar technologies.
For more information, please view our Cookie Policy.
Data Security
We take data security seriously and take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
All transactions are processed using secure encryption (SSL), helping to protect information submitted through our website.
Payment details are handled via secure external payment systems and are not stored on our servers.
Additional fraud prevention and security measures may be used during checkout and when processing orders.
While we take appropriate precautions to protect your information, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
How Long We Keep Your Information
We only keep your personal information for as long as it is reasonably necessary for the purposes for which it was collected.
The length of time we retain information will depend on the type of information and why we need it. For example, information relating to orders may need to be retained for accounting, tax, legal, warranty and customer service purposes.
Where we no longer need personal information, we will take reasonable steps to securely delete it or otherwise dispose of it in accordance with our data retention practices.
International Data Transfers
Some of the third-party service providers we use may process information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection requirements and that appropriate safeguards are in place where required.
External Links
Our website may contain links to third-party websites. These are provided for your convenience, but we are not responsible for the privacy practices, security or content of external sites.
We recommend reviewing the privacy policies of any third-party websites before submitting personal information to them.
Children's Data
Our website and services are intended for use by adults. We do not knowingly collect personal information from children where such information is not necessary for the provision of our services.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and, where appropriate, remove the information.
Your Rights
Under applicable data protection laws, you may have the right to:
- Request access to the personal data we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of your personal data in certain circumstances
- Request restriction of how we process your personal data in certain circumstances
- Object to certain types of processing of your personal data
- Request the transfer of your personal data to another organisation where applicable
- Withdraw consent where we rely on consent as the lawful basis for processing
These rights are subject to certain legal conditions and exemptions.
We may require proof of identity before processing a request in order to protect your personal information and prevent unauthorised access.
Complaints
If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can investigate and try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection and information rights.
Further information about making a complaint can be found on the ICO's website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements or how we process personal information.
Any updates will be published on this page. We recommend checking this page periodically to ensure you are aware of any changes.
Last updated: September 2026
Contact Us
If you have any questions about this Privacy Policy, how we use your personal data, or wish to exercise your data protection rights, you can contact us:
By Post:
Mattress365
Unit 5 and 6 Vanguard Court
Stockton-on-Tees
TS18 3TR
By Email:
sales@mattresses365.co.uk
By Phone:
01642 686365
Klarna
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.