Order Help

Order Help / Order Changes

Need help with an order you’ve already placed? Our Customer Service team is here to help.

If you need to make a change to your order, please contact us as soon as possible. We’ll always do our best to accommodate your request, but changes cannot be guaranteed once an order has been processed, dispatched or passed to the manufacturer or delivery partner.

Order Changes

Depending on the stage of your order, we may be able to help with:

• Changing the delivery address
• Changing the contact telephone number or email address
• Changing the size or product ordered
• Adding or removing items from an order
• Changing delivery requirements
• Adding available services, such as disposal

Please note that changes to products or orders may affect the price, availability or estimated delivery date. Some products are made to order or supplied directly by the manufacturer, so changes may not be possible once production or fulfilment has started.

Need to Cancel an Order?

If you wish to cancel an order, please contact our Customer Service team as soon as possible. We’ll confirm whether your order can still be cancelled and explain any applicable terms.

Orders that have already been dispatched, delivered to the courier, made to order or entered production may be subject to our Delivery & Returns terms.

How to Contact Us

For the quickest assistance, please contact us with your order number and details of the change you would like to make.

Phone: 01642 686365

Email: sales@mattresses365.co.uk

 

Providing your order number helps our Customer Service team locate your order quickly and confirm what options are available.